How should a server greet a new table?

Greeting a new table warmly and with a friendly smile is key to establishing a positive dining experience from the very start. This approach not only sets a welcoming tone but also makes the guests feel valued and acknowledged. A prompt introduction, typically within a minute of them being seated, helps to create a connection between the server and the guests, enhancing the overall ambiance of the restaurant. It shows that the server is attentive and ready to assist, which can lead to better customer satisfaction and potentially higher tips.

On the other hand, expressing dissatisfaction about the kitchen wait time can create a negative atmosphere and may increase guest anxiety or frustration before they even begin their meal. Greeting casually without acknowledgment minimizes the importance of customer service and can make guests feel overlooked. Lastly, waiting to greet guests only after they've placed their order misses the opportunity to engage with them right away and can lead to a less inviting dining experience.