In what manner should servers follow up with customers during service?

Following up with customers during service is crucial for ensuring a positive dining experience. Casual check-ins and offering assistance demonstrate attentiveness and care for the customer's needs. This approach allows servers to gauge the customer's satisfaction, make recommendations, and address any issues proactively without being intrusive.

The goal is to create a welcoming atmosphere where customers feel valued and supported throughout their meal. Casual interactions can also help to enhance the lounge-like feel of the dining experience, encouraging repeat visits and fostering rapport with the customers. In contrast to other methods that could detract from the dining experience, this approach nurtures a connection and allows customers to enjoy their meal at their own pace while still having access to support when needed.