What does the term 'upselling' mean?

The term 'upselling' refers to the practice of encouraging customers to purchase additional items or upgrades that will enhance their experience, particularly in a dining context. This can involve suggesting premium menu options, side dishes, or beverages that complement the main dish. Upselling is an effective strategy used by servers to increase overall sales and improve customer satisfaction by helping guests to discover items that they may enjoy or find appealing.

This approach not only benefits the business by increasing revenue but also enhances the dining experience for customers, as it provides them with additional choices that may elevate their meal. For example, a server might suggest a more expensive wine that pairs well with the chosen entrée, or recommend an appetizer that aligns with the customers’ preferences. This customer-centric approach fosters a more engaging interaction, encouraging a memorable dining experience while simultaneously benefiting the establishment.