What should a server do if a customer shows negative body language?

When a server notices negative body language from a customer, the best course of action is to engage with them to understand and address their concerns. This approach demonstrates empathy and a willingness to improve the dining experience for the customer. Negative body language, such as crossed arms, frowns, or avoidance of eye contact, can indicate that the customer is upset or dissatisfied. By initiating a conversation, the server can identify any underlying issues, whether it’s related to service, food, or a specific request that wasn't met.

Taking this proactive stance can often de-escalate any concerns the customer has and create an opportunity for resolution, allowing the server to provide a better experience. Engaging with customers also shows that the server cares about their feedback and is invested in their satisfaction, which can lead to a more positive outcome for both the server and the customer.

In contrast to this effective approach, other responses, such as confronting the customer aggressively or remaining oblivious to the discomfort, would likely exacerbate the situation and lead to further dissatisfaction. Assisting only when asked does not take advantage of the opportunity to improve the customer's experience before they feel the need to express a complaint, potentially allowing the situation to escalate unnecessarily.