What should a server do if they do not know the answer to a customer’s question?

If a server does not know the answer to a customer’s question, the best approach is to politely inform the customer that they will find out the information and return promptly. This response demonstrates professionalism, acknowledges the customer's inquiry, and maintains the customer's trust in the server's capabilities. It shows that the server is committed to providing accurate and helpful service rather than risking misinformation by guessing or providing an irrelevant answer.

This approach also allows the server to confidently seek the necessary information from a reliable source, such as a supervisor or a knowledgeable colleague, ensuring that the customer receives correct and helpful details. By choosing to follow up correctly, the server can enhance the overall dining experience, leaving the customer feeling valued and cared for.